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The Committee on Law and Safety is conducting an inquiry into embedded networks in NSW, Mr Ray Williams MP, Chair of the Committee, announced today.

Private electricity and gas networks, known as embedded networks, supply many NSW residents and business with energy and hot water. However, some residents are finding the cost of these embedded network services are very high. Sites often include apartment blocks and caravan parks.

“People living in apartments are having to pay hundreds of dollars per month for hot water”, said Mr Williams. “This could indicate there is a gap in consumer protection laws, and that vulnerable consumers are being left out in the cold”.

The Committee will look into the current legal framework regulating embedded networks, as well the changes proposed by the Australian Energy Market Commission in 2019 to that framework.

Mr Williams stated: “The high costs paid by customers in embedded networks impacts their access to affordable and reliable energy and hot water. Customers in embedded networks should not be worried about whether or not they can afford to heat water or cool their homes. Access to affordable and dependable energy is essential to people’s safety and wellbeing”.

Safety concerns such as access to essential utilities, including hot water and electricity, will also be examined by the Committee. It will also consider potential policy and legal solutions to address concerns about embedded networks, including any gaps in the regulatory framework.

More information, including the inquiry’s terms of reference and how to make a submission, is on the Committee’s page on the NSW Parliament website. For a link visit or go to:

Submissions to the inquiry close on 24 June 2022.

To view the story on Channel 10 news click here.

To view Mr Ray Williams MP – NSW Parliament Private Members Statement 24/02/2022 regarding Embedded Network Rort – click here.